Service for the Laboratory Instruments Study -
United States, Europe, India – Coming April 2013
Service is an extremely important reason why customers select a specific manufacturer for their analytical and life science instruments. This report provides extensive information about service for laboratory instruments and laboratory equipment.
Nearly 1,100 end-users (Lab Managers and Scientists) in the US and Europe provided information for this report.
As usual, K.C. Associates uses REAL information gathered from end-users through an extensive survey. The survey can be reviewed here. With nearly 1,100 respondents, this 400+ page study has a Confidence Level of 95% ± 3 (US 95% ± 4; Europe 95% ± 5).
This report reviews the current and future as well as the preferred means of servicing instruments in the laboratory. The report covers the US and Europe (separately). It identifies the providers (instrument manufacturers, third party, in-house) of the types of service (contracts or time and material) by specific instruments and for laboratory equipment. End-users provided nearly 60 pages, single spaced, of comments and suggested improvements. Cross-tabulations are provided for the US and Europe and six market segments.
Market Segments:
- Biotechnology
- Chemicals
- Clinical/Forensics
- Environmental
- Pharmaceuticals
- Service Laboratories
Free Comparison Included
A special report comparing some of the most significant changes between the K.C. Associates Service for Laboratory Instruments 2007 and 2011 results provides a fascinating review of how things have changed. This free report highlights the use of 3rd Party Service Providers for laboratory instruments.
Multi-Vendor Service
Providers have added a new way of providing service for the laboratory. What do the current end-users and prospective users think of Multi-Vendor service? What organizations are the providers of Multi-Vendor Service Contracts, manufacturers or third party? Has this mix changed in the last four years? Yes, it has! K.C. Associates has provided this extensive report since 1994.
| "This is the best review of the laboratory instrument service industry I have ever found." -Marketing Manager for Service for a Major Manufacturer. |
| View the Survey: | Table of Contents: |
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Print + PDF
$8,315.00
PDF can be placed on your company's Intranet for internal use only
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